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2 – Increase Productivity [+]

  • Our reports provide the ability to record information from several different data sources all on a single page – collect telephony data, schedule adherence data and sales data, and have this information conveniently available for analysis within a single report. This will enable you to make better decisions because the information will be set in a clearer and more complete context for each agent or group of agents; in effect, this will lead managers, team leaders, business analysts and executives to make more effective decisions regarding their sales performance.
  • Revenues can increase considerably when new areas for improvements are discovered. Our reports help you gain a clearer perspective than typically offered by other reporting systems in the market, because of our distinctive reporting program design and our unique database design. Referring once again to the “Forest for the trees” analogy – it simply gives you the “bigger picture”.
  • As we will discuss in the next point, the ability to improve your customer’s experience will help you generate more revenues through higher customer retention and in attracting new clients.

- Posted by on January 4, 2013
Copyright © 2009 Emetrix Systems

Your call center will benefit by reducing your expenses in several ways:


Your contact center will benefit by increasing your revenues in several ways:


Your business will benefit by improving your employee experience:


Your business will benefit by improving your customer service experience:


The Reporting Engine® is not only a powerful call center reporting software, but it's a robust database driven application. This software is also a web-based application accessible anytime, anywhere. Because this is a Software as a Service (SaaS) or centrally hosted on cloud servers, it provides among many other advantages the added benefit of no upfront investment on your part.

The Reporting Engine® is a standalone reports software unique in its design to bring you more savings on all levels. No information technology overhead to maintain this; it’s on our secure servers. No need to worry about lagging behind with upgrades: they are automatic and completely seamless and require no intervention on your part.

The Reporting Engine® collects telephone data, sales data and schedule adherence data so you can report on these in any way you desire; you can even display these 3 types of data on the same page if that is what you need.


The Reporting Engine® is a flexible call center performance management software that enables you to view your data in any way imaginable. With our exclusive “Profiles” structure you can arrange your data in three dimensions which allow you to analyze your call center reports from a totally different perspective. Giving you results that you could only dream of before.

The Reporting Engine® allows you to create “Profiles” (one could say -Groups). These “profiles" are customizable to your business model. For more info on “Profiles”, please contact one of our agents.

The Reporting Engine® is designed with the user in mind. All field names are completely modifiable, swappable, and you can add as many columns as you wish!

The Reporting Engine® has a unique dynamic drill-down menu that will intuitively bring you to another level in a most effective way. This menu is easily accessible by simply hovering over the fields and clicking once the popup appears.


The Reporting Engine® is so easy-to-use that no training is required. Designed with over 20 years of call center management experience, it will intuitively guide you as you navigate inside the reporting tool.

The Reporting Engine® requires no programming whatsoever. No more Excel spreadsheets, no more Crystal Reports, No more Access, period. Sure you can export your report to Excel if you wish, but you do NOT need to do this, simply click and view.

The Reporting Engine® can be used by call center managers, supervisors, team leaders, executives, even agents can have access if you so desire. You can set privileges according to profiles and give users different levels of access.